Privacy Policy — bit333 Data Protection

When you register an account with bit333, browse the platform, deposit funds, place bets, or contact our support team, we may collect the following categories of personal data. We collect only what is necessary to provide a safe, compliant, and high-quality service to players in Bangladesh.

We do not knowingly collect personal data from individuals under the age of 18. If we become aware that data belonging to a minor has been submitted to bit333, that data will be deleted and the associated account will be closed immediately. Players are required to confirm their age during registration.

bit333 uses the personal data it collects for specific, legitimate purposes. We do not use your data for any purpose that has not been identified in this Privacy Policy. The primary purposes for which we process your personal information are as follows:

• Account management: To create, maintain, and secure your bit333 player account, including authentication and password recovery services.
• Service delivery: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and partner banks; to make games and betting markets accessible to your account; and to credit bonuses and promotional rewards.
• Identity verification (KYC): To verify your identity and age as required to comply with anti-money laundering (AML) obligations and to ensure that the platform is not accessed by minors or prohibited individuals.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, unauthorised account access, bonus abuse, and other forms of platform misuse.
• Customer support: To respond to your queries, process complaints, and maintain records of support interactions for quality assurance and dispute resolution purposes.
• Responsible gaming: To monitor player behaviour for indicators of problem gambling and to enforce self-exclusion requests, deposit limits, and time-out settings where these have been activated by the player.
• Marketing communications: To send you information about promotions, bonuses, and offers that may be of interest to you, where you have provided consent to receive such communications. You may withdraw this consent at any time by contacting support.
• Platform analytics and improvement: To analyse usage patterns, diagnose technical issues, and improve the overall quality of the bit333 platform for all users.
• Legal compliance: To meet obligations imposed by applicable laws and regulations, including responding to lawful requests from competent authorities.

bit333 will not use your personal data to make automated decisions that produce significant legal or similarly impactful effects on you without first providing an opportunity to request human review of such decisions.

bit333 does not sell your personal information to any third party. We may share your data only in the limited circumstances described below, and only to the minimum extent necessary for each purpose.

• Payment processors: When you make a deposit or request a withdrawal, your financial data is shared with the relevant payment service provider (such as bKash, Nagad, Rocket, Upay, or a partner bank) solely for the purpose of processing that transaction. Each provider operates under its own privacy policy.
• Identity verification providers: We may use third-party KYC verification services to validate your identity documents. These providers are contractually bound to handle your data securely and to use it only for verification purposes.
• Game content providers: When you play games from providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi, limited technical data (such as player session identifiers) may be transmitted to those providers to enable gameplay. No personally identifiable information beyond what is technically necessary is shared.
• Analytics and platform services: Aggregated, anonymised usage data may be shared with analytics service providers to help us understand platform performance and player engagement trends. This data cannot be used to identify individual players.
• Legal and regulatory authorities: We may disclose your personal data to law enforcement agencies, courts, or other competent authorities where required to do so by applicable law, court order, or regulatory directive. We will notify you of such disclosure to the extent permitted by law.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of the bit333 business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and any changes to how your data is processed as a result.

bit333 uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, keep your session active, and understand how players interact with the site. A cookie is a small text file placed on your device by the bit333 website. The following categories of cookies are used on the platform:

• Strictly Necessary Cookies These cookies are essential for the platform to function. They enable core features such as account login sessions, security tokens, and navigation between pages. The platform cannot operate correctly without them. These cookies cannot be disabled.
• Functional Cookies These cookies remember your preferences — such as your preferred language, display settings, and notification choices — so you do not need to re-enter them on every visit. Disabling these cookies may reduce platform personalisation but will not prevent access.
• Analytics Cookies We use analytics cookies to collect aggregated, anonymised information about how visitors use bit333 — which pages are visited most, how long sessions last, and where users navigate from. This data helps us improve the platform experience. These cookies can be disabled via your browser settings.
• Security Cookies Security cookies help us detect and prevent fraudulent logins, automated bot activity, and other suspicious behaviour. They are linked to session-level identity verification and are considered essential to platform integrity.

You can manage or delete cookies at any time through your browser settings. Most modern browsers allow you to block third-party cookies, clear all stored cookies, or receive a notification before a cookie is placed. Please note that disabling strictly necessary cookies will affect your ability to use the bit333 platform. Detailed guidance on managing cookies is available in the help section of your browser.

bit333 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal obligations. The following retention principles apply to the main categories of data we hold.

When the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be attributed to any individual. Where data is anonymised rather than deleted, the anonymised data set may continue to be used for platform analytics without any privacy implications for the individual player.

Players who close their bit333 account voluntarily should be aware that certain categories of data — particularly financial transaction records and identity verification documents — will be retained for the periods stated above, even after account closure. This is a legal requirement and is not subject to deletion requests during the mandatory retention window.

As a player on the bit333 platform, you hold a set of rights in relation to the personal data we hold about you. bit333 is committed to honouring these rights and to processing requests promptly. To exercise any of the rights described below, please contact our support team at [email protected] with your registered account details and a clear description of your request.

bit333 will acknowledge all privacy rights requests within 5 business days and aim to fully respond within 30 days. In cases of complexity or high volume, this period may be extended by up to an additional 30 days, with advance notice provided to the requesting player. There is no fee for submitting a privacy rights request.

bit333 takes the security of your personal data seriously and has implemented a range of technical and organisational measures designed to protect it from unauthorised access, accidental loss, disclosure, alteration, or destruction. While no online platform can guarantee absolute security, we invest continually in maintaining a secure environment for our players.

Our key security measures include the following:

• SSL/TLS encryption: All data in transit between your device and the bit333 platform is encrypted using SSL/TLS protocols. This applies to account login sessions, payment transactions, and all other platform communications.
• Access control: Access to personal data held by bit333 is strictly limited to authorised personnel whose role requires it. All internal access events are logged and subject to regular review.
• Password security: Account passwords are stored using industry-standard hashing algorithms. bit333 staff cannot view or retrieve your password in plain text. If you forget your password, a secure reset process is used.
• Fraud detection systems: bit333 uses automated monitoring systems to detect unusual account activity, login anomalies, and suspicious transaction patterns. Accounts that trigger fraud alerts are subject to additional verification before further activity is permitted.
• Data breach response: In the event of a confirmed data breach that poses a risk to player privacy, bit333 will notify affected players and take immediate steps to contain the breach, assess the impact, and prevent recurrence. Notification will be issued via the registered email address of affected players.

Players also have an important role in keeping their accounts secure. You should use a strong, unique password for your bit333 account, never share your login credentials with any other person, and contact support immediately if you suspect that your account has been compromised. bit333 support staff will never ask for your password via email, live chat, or any other channel.

bit333 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform services. When material changes are made to this policy, we will notify registered players via the email address associated with their account and by posting a prominent notice on the bit333 platform. The effective date at the top of this document will be updated to reflect the date on which the revised policy takes effect.

Your continued use of the bit333 platform after a revised Privacy Policy has been published and you have been notified of it constitutes your acceptance of the updated terms. If you do not agree with changes to this policy, you may close your account by contacting our support team.

We encourage players to review this Privacy Policy periodically so that they remain informed about how their personal data is handled. Previous versions of the Privacy Policy are available upon request by contacting support.

If you have any questions, concerns, or requests relating to this Privacy Policy or to how bit333 handles your personal data, please contact our support team using the details below. We aim to respond to all privacy-related enquiries within 5 business days.

This Privacy Policy was last reviewed and updated on 1 January 2026 and applies to all players registered on the bit333 platform as of that date.